# Approved training service knowledge

**ZAVA-PP-2.0. Synthetic authority for labs 01 and 06.**

## KB-01: service boundaries

Zava accepts Repair and Delivery requests. The service team reviews priority and assignment. A created request is not a repair booking, delivery promise or compensation approval.

## KB-02: information to provide

Supply a category and a description of up to 500 characters. Do not include passwords, payment details or sensitive employee data. The service agent displays the request for confirmation before creation. If creation fails, it must say so and offer a retry using the same request key or a manual handoff.

## KB-03: unsupported request

Payroll advice, employment decisions and supplier payment changes are outside this service. Direct the user to the relevant human service owner without inventing contact details.